​Technical Help

To use the Terminology Request Form, your computer must have the following:

  • Adobe Acrobat Reader, version 9 or higher – this free software is available on Adobe's website.

  • Access to the Internet and the capacity to send email.

To submit your form:

  • Click on the Terminology Request Form link above or at the bottom of this page to open a blank form.

  • Fill in all the applicable sections and click the appropriate checkboxes. At any time, you may save your form on your computer by clicking the “Save” button. You may also print your form by clicking the “Print” icon.

  • When you are ready to submit your form, click the Submit Terminology Request Form link at the bottom of the form.

A. If you use an email program (such as Outlook):

  • Click “OK” to accept the default option. An email message with your completed form attached will open.

  • Attach the document(s) where the requested names are used – please note that you may not attach executable files or files with a total size larger than 9 Mb.

  • Send your message. There is no need to type text in the message box.

Note: Ontario Public Service (OPS) employees should use this option and send from Outlook.

B. If you use webmail (such as Yahoo or Gmail):

  • Follow the dialog box prompts to submit your request.

  • If you have problems submitting the request:

    • Choose a location for the completed form and click Save.

    • Log in to your web-based email service and create a new email message.

    • In the “To” box, type onterm@ontario.ca.

    • In the “Subject” box, type “Terminology Request”.

    • Attach the completed form that you saved earlier, along with the document(s) where the requested names are used – please note that you may not attach executable files or files with a total size larger than 9 Mb.

    • Send your message. There is no need to type text in the message box.

If you are a Mac user:

  • Please note that the form cannot be used with “Preview”. Your computer must have Adobe Acrobat Reader, version 9 or higher – this free software is available on Adobe's website.

If you use Chrome:

Chrome may not display PDF forms. You can:

  • Enable Adobe PDF viewer (Note: this option is not available to OPS employees)

    • Type "chrome://plugins/" in the URL bar.

    • Click the "Enable" link under "Adobe Reader".

    • Verify that the link for "Chrome PDF viewer" is now set to "Disabled".

  • Download and save the form

    • Go back to the page with the link to the PDF form on it, right-click on the link and select "Save link as".

    • When the file has finished downloading, open it from the download bar (bottom of the screen).

  • Use a different browser.​

If you still have problems using the form:

  • You can send an email to onterm@ontario.ca with the official name(s) requested, your phone number and the Translation Tracking System (TTS) job number, if applicable. Please also attach the document(s) where the requested names are used and specify the deadline (date and time) by which you need an answer.

Tip:​​ Once you have filled in your contact information in Section 1, you can save the form and re-use it for future requests. This way, you will not have to enter your information each time. Please make sure to replace your locally saved form with the most recent form as necessary.

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